Mercedes-Benz

See what our customers are saying about us.

 
Customer Testimonials from Mercedes-Benz Melbourne Airpport

Vanessa Correnza | May 2018 | Google

"5 Star Service! Great customer service and reliability! No issues returning my car for service again".

Jaymin Kapadia | May 2018 | Google

"Really happy with car C200. Something that I want to mention for Meshan, “I would not have come to this dealership a second time if it wasn’t for Meshan”. Nothing wrong with the dealership but city branch is an easy access from my home. He dealt with us so nicely the first time that we couldn’t resist coming back. We (me and my wife) found Meshan very patient. He was actively listening and giving solutions to our every little concern. His knowledge about car especially Mercedes-Benz is outstanding. Hoping to buy all future Mercedes-Benz cars from him."

Jeannette Jones | May 2018 | Google

"I visited Mercedes-Benz Melbourne Airport last Wednesday.  I had to return my car for a recall, and the boot was making a noise.  I was loaned a lovely car for the day and when I picked up my car it had been washed and Sumeet was great to deal with.  The boot was fixed and was only a loose screw. 

Very happy with the service so far, we purchased the car from Arvie last July and didn't look anywhere else.  So happy with Melbourne Airport.  The team make you feel special”.

Michelle and Simon Haigh | May 2018 | Google

"Always terrific service from Mercedes Benz Airport. We’ve taken our car previously to other Mercedes dealer/service centres and have been very disappointed.  Staff are always polite & they offer a range of convenient options with regards drop-off, pick-up & courtesy cars. Have had no issues with any of the services we’ve had; our car is always returned in immaculate condition, we definitely recommend”.

Lorie Argus | April 2018 | Google

"Mercedes-Benz Melbourne Airport has been servicing my car for a few years now, and they never disappoint. They go above and beyond regularly for assistance, being flexible with their schedule to suit mine and always accommodating my requests and giving quality service to my car. They give excellent service and are always kind and friendly, and their shuttle service to and from the airport when my car is booked in makes my day so much easier to plan. I highly recommend the team."

PNM Accounts | April 2018 | Google

"After receiving the exceptional service from the team of Mercedes Benz Airport when we purchased our E-Class last year, we didn’t even look for another dealership when it was time to buy another car. The service provided was really great, and everything was as expected."

"The team had all the information and suggestion when it came to discussing the final numbers and also service plans etc."

"Thank you MB Airport Team, especially Mr Bobby Singh, our favourite Sales Manager."

Chris Sikavitsas | April 2018 | Google

"I service five cars in total with Mercedes; a mixture of company and personal cars. I have had no issues at all during the last five-plus years. Communication is excellent and cannot fault anyone there. Always helpful and give the best possible service, which is all one can ask. Fernanda at the front counter, Ryan, Sumit and Paul in service are all fantastic. Thanks!"

Cris Polites | March 2018 | Google

"10 Stars for the team down at Mercedes-Benz Melbourne Airport. Their service was fantastic, with resolution to my E250 seat belt and seat being dealt with swiftly and with a smile. Both Ryan & John in services, along with your reception, chauffeur team & Summit with follow up, were all about customer service. A great team working for a great brand in Mercedes. Well done to Mercedes-Benz Melbourne Airport, once again leaving this customer praising to all my friends & family about the experience."

James Tyler | March 2018 | Google

"The guys were really quick to respond to my service booking request from my online booking. They were really helpful on check-in. We were in a rush to make our flight and we accidentally took the car key with us. As we went through the airline check-in, one of the guys rushed back to meet us to collect the key before we proceeded through security. Phew! They also rang while we were away to confirm pricing of repairs before proceeding and the car was ready for us on our return - all nice and washed too! Really convenient. Will be back again."

Anastasia Bampis | February 2018 | Google

"Just like the high standard of Class from the Mercedes-Benz brand, Paul from the service centre at Mercedes-Benz Melbourne Airport, was second to none. Such courtesy, professionalism & informative, with a flair of fun. 
I’m very happy with the experience from the moment I rang to book in my service, to the moment I left, as a very delighted & happy customer. Well done Mercedes-Benz Melbourne Airport, with Paul as your asset. 
Regards Ms Cris Polites."

David Attard | February 2018 | Facebook

"It was a pleasure dealing with Richard Stellini on our 1st purchase of an AMG. He was very helpful throughout the process and delivered the car on time as promised. On handover of the car he was flexible to book in a time which suited us and still took his time to go through all the functions and settings in our new car (also took the time to set up phones and chair positions). He even gave us a follow-up call to make sure we were happy and didn't require any further assistance. Overall we would definitely recommend Mercedes-Benz Melbourne Airport, and after our experience with Richard, definitely, ask for him."

Omar Ameen | February 2018 | Google

"Great old fashioned Service still exits! Took my car in for a service, dropped car and out of the door in less than 15min. The car was attended to in detail and follow up phone calls by Sumit throughout the day, the car was washed upon my return. The drop-off and pick up service was also very convenient! Would highly recommend and will definitely service my car here again. Thanks again."

Daniel Moor | January 2018 | Facebook

"An absolute pleasure to deal with. Recently had my first service with this Dealership. The communication regarding a couple of warranty issues was excellent. Correct price quoted, and understanding when it came to my time and availability. Paul Dabrowski’s customer service is 10/10. This will be my regular dealership for anything Mercedes-Benz from now on."

Jim Gramms | December 2017 | Google

"The Level of service and detail we received from ARVIE RONCAL is hard to beat. I have had close to 40 Vehicles in my time and have dealt with many salesman but never had anyone gone out of their way as much as ARVIE. Well done. I will buy another vehicle again from this salesman and refer him to others." 

Michelle Minogue | December 2017 | Facebook

"Amazing staff and service - went above and beyond our expectations!" 

Yana Orlova | November 2017 | Customer Survey (CSI) 

"Had a great experience at the dealership. Russel was very knowledgeable and helpful. He made my purchase very easy and enjoyable."

Sonia Salvador | November 2017 | Facebook

"Thank you Richard and Bobby for an amazing experience. Love my new C250"

Mike Alexandru | November 2017 | Facebook

"It was an absolute pleasure dealing with Russell when taking delivery of my new Mercedes today. The car was delivered on time as promised and the handover process was very informative and went seamlessly. The car was spotless and to my surprise was on display in the showroom waiting for me to collect it. Again, thank you to Russell and Bobby for making this new car purchase so pleasurable."

Joe Vella | October 2017 | Facebook 

"Absolutely A1 service. asked about the A180 and was overwhelmed by the hole experience at MB MELB. AIRPORT. Special mention to Richard. Stellini who looked after us Thank you for opening up our eyes. I've always been a blue blood Ford driver, I only came in to look and drove away with a new car, no pressure just a great team who knew there stuff." 

Amar Sohi | September 2017 | Google

"My car has some issue with Wiper blades, booked with Sumit. What a great man and excellent service he provided,falling short of words.Felt like a member not number. Very high recommendation for Sumit if you going for service or anything else.He is really a great asset for the company."

Mark O'Connor | September 2017 | Facebook

"Picked up my new C250 today from Mercedes Benz Melbourne Airport.
Highly recommend the team with help from all including Arvie and Russell. 
Deal finally confirmed with Bobby who did a great job stopping me going anywhere else.
Thanks also to Susan for final approval and to Steve for finance
Visit this dealership if you are looking to purchase an amazing vehicle."

Jeannette JJ Jones | July 2017 | Facebook

"We had Arvie help us with the purchase of our very first mercedes. We pick up our c200 coupe hopefully at the end of July. Arvie was a delight to deal with and very pleased with the outcome so far.. looking forward to enjoying our new car. 
Thank u Arvie for your help. 
Jeannette (JJ)"

Hairul Lutfi | May 2017 | Facebook

"Five star service from Bobby Singh!
Bobby went out of his way to ensure my wife had the best Mother's Day ever. Not only did he do a great job on facilitating the purchase on a short notice but he also went out of his way to open the show room on a Sunday so my kids and I could surprise my wife. 
Extremely grateful and very impressed with the service. Thanks Bobby"

Antoinette | April 2017 | Email

"Dear Susan, Just a quick email to let you know how impressed Antoinette and I have been with the service provided by Arvie in the sale of this vehicle. It has been an absolute pleasure to deal with Arvie with him going above and beyond - it could not have been easier. I would like to pass on my appreciation to yourself as the branch manager."

Robert Volkan | March 2017 | Google

"Hubby surprised me for my 40th with a beautiful ML 63 AMG.When we arrived at Mercedes, Arvie Roncal was amazing. The car was just beautiful and in immaculate condition.  Arvie was so nice to talk too and so professional in the way he dealt with us. Arvie showed us all the new features and took lots of time to explain how they work! Hubby was very happy with the service he received from Arvie from the time he bought the car till the time we drove it away. Great customer service.Thanks heaps Arvie.Snez."

James Pulo | March 2017 | Google

"Bought my C COUPE from Arvie Roncal. Absolute pleasure to deal with. Fair, and entertaining at the same time. Wouldn't go anywhere else!"

Judi Pickett | March 2017 | Facebook

"Bobby Singh! What can Harry and I say? You took your time with us, were only a phone call away, if we had any questions. You went through all the specifics of our C250 and we can't wait for many hours of happy driving! Safety included in there too! We will look no further than to Bobby, when we are looking at upgrading or even buying our second Mercedes Benz"

Can Ismail | March 2017 | Facebook

"Thank you Arvie for your exceptional service. From the moment I walked in, where I felt welcomed, to the day I picked up the car. Arvie kept me in the loop for the whole week, he was patient and understanding.  My first time buying a Mercedes, and I can defiantly say ill be back to see Arvie again one day! Thanks a lot to the team!"

Kristen Boschma | February 2017 | Facebook

"I just had a wonderful experience at this dealership. The whole sales team are great people and they make an effort to get to know you. We walked in and bought a car within an hour because Arvie in particular made it easy and fun to reach a good deal. I'm all about relationship and connection and I'd say that Arvie (and John) are great at being on your side. Throughout the whole process, Arvie communicated clearly and kept his promises. They have restored my faith in the art of selling cars. Well done team and thanks for the great car and great experience."

Richard Johnson | February 2017 | Google

"We bought our Mercedes C250 last December and Arvie was an exceptional salesman. His honesty and caring nature stood out and made my experience something I would never forget. My wife was very happy with the car and I was happy with the experience."